Returns & Exchanges

EliteFTS is committed to providing premium strength equipment and apparel; if you are not satisfied with your purchase, most items can be returned within 30 days of delivery in their original, unused condition. Please note that custom-built equipment and certain specialty items may be subject to restocking fees or final sale terms.

Return Process

• 1.
  Initiate Your Request

  Log into your EliteFTS account and visit the Order History section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Gear

  Securely pack the items in their original packaging, ensuring all tags are attached and hardware is included to prevent damage during transit.

• 3.
  Affix Shipping Label

  Clearly mark the RMA number on the outside of the box and apply the prepaid shipping label provided by our support team or use a carrier of your choice with tracking.

• 4.
  Verification and Refund

  Once our warehouse team inspects the returned equipment for quality compliance, your refund will be processed to the original payment method within 7-10 business days.